A phone call doesn’t take a whole day. Hands up maganda ang gawa nyo. No questions about that. But communication? I doubt it. You guys have the talent. But be professional when it comes to dealing with serious people. Kahit part time lang yang ginagawa nyo. Goodluck
-Anonymous WittyMinds Client
It’s funny how this client reacted violently when I refused to talk over the telephone. What’s wrong with YM or E-mails? Am I not in the 21st century yet? When I received that text message, I don’t know how I should feel. Should I feel bad? Offended? Or guilty? Just when I was about to admit that yeah maybe I should start being professional and agree to talk over the phone if my clients want to, I remembered I am taking OC 152 (I actually received this text message while in OC 152 class which made my conviction a lot stronger :P) and an OrCom hat to wear.
I refuse to talk over the phone because of privacy issues. Yes this is a business, but it’s an e-business. We just talked about the risks of transacting online so I really prefer to communicate through e-mails, YM or SMS only especially with a first time client. We never encountered a client who is against this scheme because almost all of the 81+ transactions we have made using new social media channels, 100% went well.
We just don’t want to turn our professional relationship with our clients to something too personal because of the unreasonable favors they tend to ask once we put down the wall we put between them and us.
Ask me why I prefer to discuss the matters through e-mail
In fact, transacting through e-mails is quite advantageous for a business in which a lot of information is being exchanged between us, the designers and our clients. Since we do layout designing, there are revisions to make and these revisions are well noted when we exchange e-mails. If we forget some details, we can always look back on our past mails to check it out. Our e-mail or YM conversations serve as a record of our transactions, like a proof that we can always take hold of.
And if he’s so busy, why does he prefer to talk over the phone which requires more time and effort rather than to write an e-mail which doesn’t have any pressure at all. He can ask all the questions he wants. It is also easier for us to answer his queries since all he needs to know can be found in our website so we just need to give him the links. It is more difficult to dictate the links, you know.
And if he wants a spontaneous communication, why not YM? Isn’t it like a telephone conversation, too? Only much, much easier and no need to take notes because WE ARE TAKING NOTES in the process already. So one task was just marked done.
But it’s a case-to-case basis, too
I’m not prescribing that everyone, especially business people like us, should just talk over e-mails or YM forever and never agree to meet-up or talk personally. I just prefer to communicate through these new social media at the moment because the business we are in is based online, we are just taking safety precautions because as we are saying over and over, we can’t trust everyone online, most especially if money is involved.
And hey, this is part-time! Meaning, we don’t and can’t give much of our time to it so we prefer to exhaust the most accessible and convenient ways to go without compromising quality and the trust of our clients. If we have done it successfully in the past, we can do it again, and again, and again.